Experience
Inetum (Elite ServiceNow Partner)
Inetum•
Full-time
London, UK
Aug 2022 – Present
Technical Consultant
Nov 2024 – Present
- Led enterprise-wide ServiceNow implementations and cloud migrations.
- Designed automation workflows to reduce manual processes.
- Mentored junior consultants and delivered internal technical training.
- Achieved ServiceNow Certified Implementation Specialist (CIS) certification.
Consultant Analyst
Aug 2022 – Nov 2024
- Delivered tailored ServiceNow solutions for enterprise clients.
- Developed custom workflows to enhance IT service management.
- Optimised scripting logic to streamline operations and user experience.
- Achieved ServiceNow Certified System Administrator (CSA) certification.
Technical Operations Manager
Oxyheal•
Full-time
London, UK
Aug 2019 – Aug 2022
Managed IT infrastructure and technical operations, improving support delivery and system performance.
Key Achievements:
- Delivered on-site technical support including system reboots and data backup management.
- Diagnosed and resolved hardware and software issues to ensure minimal downtime.
- Introduced a cloud-based document management system to streamline file access.
- Oversaw inventory and asset tracking using a real-time database solution.
Technical Support
Network Management
Cloud Systems
Database Administration
Administration Worker
Maxcourt LTD•
Part-time
London, UK
Dec 2018 – Aug 2022
Supported administrative tasks and maintained documentation accuracy for business operations.
Key Achievements:
- Adapted quickly to new tasks and supported daily office workflows.
- Planned schedules and coordinated meetings with internal teams.
- Worked effectively in a team-based environment with clear communication.
- Produced professional documentation using the Microsoft Office suite.
Microsoft Office
Administration
Time Management
Organisational Skills
Communication